Tuesday, October 19, 2010
Carrie Besnette, Metro State VP of Institutional Advancement, on bringing the call center in house
Metro State now houses its call center in house rather than outsourcing. This means that students talk directly with alumni & friends of the College, which makes the interactions more meaningful. The call center is already on its way to paying for itself with an 820% in cash in the door between last year and this year for the call center. On Oct. 18, the staff of Institutional Advancement challenged students to a staff vs. student call night. The students whooped the butts of the staff, raising $1950.64 to the staff's $185. In this video, VP of Institutional Advancement Carrie Besnette talks about the benefits of bringing the call center in house.