Metro State now houses its call center in house rather than outsourcing. This means that students talk directly with alumni & friends of the College, which makes the interactions more meaningful. The call center is already on its way to paying for itself with an 820% in cash in the door between last year and this year for the call center. On Oct. 18, the staff of Institutional Advancement challenged students to a staff vs. student call night. The students whooped the butts of the staff, raising $1950.64 to the staff's $185. In this video, VP of Institutional Advancement Carrie Besnette talks about the benefits of bringing the call center in house.
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